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Terms & Conditions

These terms and conditions govern your use of my website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Website access

1.1 It is not necessary to register with me in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

Use of website

1.2 This website may be used for your own private purposes and in accordance with these terms and conditions.

Website uptime

1.4 All reasonable measures are taken by me to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly I will not be liable if this website is unavailable at any time.

1.5 Where possible I always try to give advance warning of maintenance issues that may result in website down time but I shall not be obliged to provide such notice.

Visitor provided material

1.6 Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non confidential. I shall be entitled to copy, disclose, distribute or use for such other purpose as I deem appropriate all material provided to me, with the exception of personal information, the use of which is covered under my Privacy Policy.

1.7 When using this website you shall not post or send to or from this website any material:

(a) for which you have not obtained all necessary consents;

(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;

(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.

1.8 I will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

Links to and from other websites

1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that I endorse that website. If you visit any website via a link on this website you do so at your own risk.

1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that I am endorsing the services or products of another party unless this has been agreed with me in writing;

(b) you do not misrepresent your relationship with this website; and

(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

1.11 By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

Disclaimer

1.12 Whilst I do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times I do not guarantee that all material is accurate and, or up to date.

1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

Exclusion of liability

1.14 I do not accept liability for any loss or damage that you suffer as a result of using this website.

1.15 Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

Shipping

1.16 Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.

1.17 Please allow for up to 7 working days for delivery following the dispatch of any order sent straight from the supplier. However orders dispatched from the supplier are usually delivered the next working day. Other orders not sent from a supplier are dispatched the same day and delivered within 3 working days.

Cancellations, returns and refunds: Excluding Furniture

1.18 All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.

1.19 Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.

1.20 To meet the cancellation deadline, please notify me via email about cancelling the order before the cancellation period has expired.

1.21 If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. Goods will be collected by a courier arranged by me once you have cancelled the order.

1.22 I reserve the right to refuse a refund if you do not make ready to return the goods for collection.

1.23 Once you have notified me that you wish to cancel the order & collection has been arranged, any sum debited to me will be refunded to you as soon as tracking of the return goes live.

1.25 In addition you will lose your right to cancel if you:

(a) unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
(b)combine goods with other goods after delivery so that they become inseparable.

The courier company will only collect the returned product from the registered shipping address (meaning, the original delivery address) and under no circumstances will the product be collected from another address. This safeguard is in place to inspect the product at the original address to avoid any possibility of breakage in subsequent transits
If the product has been moved to another address, the return stands void.

If on the unfortunate occasion you receive your goods and they are damaged, please contact me by email within 24 hours & I will go through the returns procedure with you. Please send a photo of the damaged item with the email.

I Do Not Accept Returns On Clearance And/Or Sale Goods

I do not deliver outside of the United Kingdom.

Important Product Information PLEASE READ

I strive to deliver inspired interiors, that excite you and give you complete satisfaction however these design-led products do contain variations due to the manufacturing process. These are not faults, but are what makes your product unique and differentiates other products.
a) Many of my products are hand-made or hand-finished. This is how they are intended, and the resultant variable finish is what helps to sell the unique product and set it apart from the mass-produced items to be found elsewhere
b) Hand-blown glass may have bubbles and or slight colour variations. Hand-made ceramics will vary slightly in shape and / or size. Hand-applied ceramic glazes, will have firing marks or glazes bubbles or glaze runs. These effects can be seen on any images used on my website. These items are not in any way faulty, it is how they are intended to be
c) Occasionally design of items are altered slightly 
When you place your order, you do so on the understanding that these natural variations or batch variations may be present due to the manufacturing process and these are not faults

Returning Damaged Furniture

Although I strive to arrange delivery of your products safely and securely, we are all aware that it can go wrong. In the event you receive your furniture and it is damaged, please contact me on first inspection & within 24 hours of receipt. I cannot process any claim for damages if you do not inform me within this 24 hour window. I will need proof of any damage before I can process a claim therefore a photo attached to the original email will be required.

I aim to process the request and come back to you within 2 working days. If I accept your claim, I will arrange a collection of the goods on an agreed date I will offer one of the below options according to your claim:
• Issue a discount
• Replace the Goods
• Repair the Goods

Law and jurisdiction

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England and Wales.